Putting People First

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Putting People First

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18/07/16 - Design research at the New York Times
15/07/16 - Close to home
11/07/16 - [Book] LEAP Dialogues: Career Pathways in Design for Social Innovation
28/06/16 - Politicians need to commit to ethnographic research if they want to understand people
28/06/16 - [Book] The Ethics of Influence: Government in the Age of Behavioral Science
22/06/16 - A united energy economy: Experientia helps wrap up the CITYOPT Nice pilot project
17/06/16 - Remember the people: The foundation for success in 21st C infrastructure
15/06/16 - Cloud: Delivering Business Value While Reducing Costs
11/06/16 - Reflecting on the Enterprise UX conference
06/06/16 - How To Design With Discipline: UX Lessons From 3M
03/06/16 - Design fiction as a strategy for engaging with dystopian futures
25/05/16 - [Book] Quantified: Biosensing Technologies in Everyday Life
25/05/16 - [Book] The Fourth Revolution: How the Infosphere is Reshaping Human Reality
19/05/16 - The empty brain
19/05/16 - How a Lack of Systemic Thinking Threatens a Sustainable U.S. Energy Policy
08/05/16 - Two reports on age-friendly banking
01/05/16 - Report: User Experience and Usability in Complex Systems
30/04/16 - The Internet of Things needs design, not just technology
30/04/16 - Security versus UX
25/04/16 - How city design is adapting to older populations
24/04/16 - [Book] The Politics of Design
21/04/16 - The product design of IoT
19/04/16 - Co-creating policy and public services in Ireland
12/04/16 - The latest on innovation in Energy Efficient Buildings: annual round-up of EU Commission projects
08/04/16 - Markus Giesler on customer experience design
08/04/16 - On the need for ethnography in user experience design
02/04/16 - A selection of Interaction 16 videos
02/04/16 - Special Issue: Digitised Health, Medicine and Risk
01/04/16 - Financial Times: the inflation enigma requires ethnographic analysis
01/04/16 - Five cognitive biases to avoid in user research
30/03/16 - Six more UX-related articles on PMLive
15/03/16 - [Book] The Smarter Screen
06/03/16 - [Book] Small Data
05/03/16 - McKinsey on customer experience
05/03/16 - McKinsey on customer experience
04/03/16 - Collaborative consumption: from value for users to a society with values
02/03/16 - User research to improve public-government interactions in the U.S.
01/03/16 - Why We Post: social media through the eyes of the world
01/03/16 - How semiotic ethnography solved the riddle: What do chronic pain patients want?
01/03/16 - [Research paper] Do Europeans Like Nudges?
25/02/16 - Design as Participation (Beyond User-Centered Design)
25/02/16 - Patients know best: Qualitative study on how families use patient-controlled personal health records
20/02/16 - We are hopelessly hooked (to digital devices)
20/02/16 - New Australian government website focused on user needs to go live by end of year
19/02/16 - Making the business case for user experience
18/02/16 - By studying underserved communities, Microsoft wants to improve UX for everyone
16/02/16 - The new face of behavioral change in healthcare
13/02/16 - “How we used design research to launch The New York Times en Español”
13/02/16 - [Paper] Understanding user motivations and drawbacks related to product repair
02/02/16 - The secret UX issues that will make (or break) self-driving cars
30/01/16 - Is design thinking the next big thing for U.S. power?
29/01/16 - [Report] Consumers more frustrated by smart home apps than devices
29/01/16 - Replacing Personas with Characters
29/01/16 - Solving health care problems through design methodology
27/01/16 - Human-machine interactions and the coming age of autonomy
26/01/16 - The computational anthropologist
26/01/16 - Designing for Crisis, Design for Real Life
26/01/16 - [Book] Every Thing We Touch: A 24-Hour Inventory of Our Lives
24/01/16 - The grand illusion of empowerment
22/01/16 - Creating age-friendly cities
22/01/16 - The power of creativity from below
21/01/16 - The IBM plan to bring design thinking to big business
20/01/16 - Forrester Research: Mobile marketing companies lack ethnographic capabilities
19/01/16 - [Book] Validating Product Ideas Through Lean User Research
18/01/16 - Experientia website completely reshaped
15/01/16 - Qualitative study of Apple Watch users shows enthusiasm is cooling
11/01/16 - [New publication] The Hackable City: A Research Manifesto and Design Toolkit
11/01/16 - Introducing Humans, a truly human-centered social networking app
09/01/16 - Why we need better UI in patient-used medical devices
04/01/16 - How focus on UX helped gov.uk win design of the year
10/12/15 - Sharing City Seoul through the eyes of an urban sociologist
10/12/15 - Public Service Design guide
10/12/15 - Public Service Design guide
07/12/15 - Conference: Why the world needs anthropologists
04/12/15 - Becoming patient-centric: the case for a humanistic approach to patient insight-mining
03/12/15 - Why Detroit needs user-centered design
03/12/15 - [Book] Swedish design, an ethnography
03/12/15 - Peeps Magazine: anthropology for non-anthropologists
03/12/15 - Why content reigns supreme in UX design
03/12/15 - Can “co-creation” help cities find a new way to solve their problems?
03/12/15 - Can human-centered design help people prevail over machines in the workplace?
03/12/15 - Free usability help for privacy toolmakers
30/11/15 - Aging the technoscape | Anthropology & Aging
27/11/15 - [Book] Research for Designers: A Guide to Methods and Practice
26/11/15 - 50 important customer experience stats for business leaders
26/11/15 - How brands design customer experiences of the future
12/11/15 - Open call for social impact business ideas and start-ups in Italy
12/11/15 - Interview with John Thackara: how to thrive in the next economy
11/11/15 - Blackphone 2 review: privacy and great usability
10/11/15 - For years, Apple followed user-centered design principles. Then something went wrong.
10/11/15 - For years, Apple followed user-centered design principles. Then something went wrong.
10/11/15 - [Book] Nudge and the Law: A European Perspective
05/11/15 - Customer journey mapping is at the heart of digital transformation
05/11/15 - Customer journey mapping is at the heart of digital transformation
05/11/15 - [Conference] Design & The City, Amsterdam, April 2016
01/11/15 - User-centred design of the bridge of sea ships
01/11/15 - User-centred design of the bridge of sea ships
30/10/15 - [Paper] Who Benefits From Civic Technology?
30/10/15 - How design is shaping thinking at the heart of the UK Government
29/10/15 - An ethnography of tax-avoidance experts
29/10/15 - An ethnography of tax-avoidance experts
26/10/15 - Madrid, the non-neoliberal smart city
23/10/15 - IKEA Play Report 2015
23/10/15 - White paper: Design for aging
22/10/15 - [Book] Watching Closely by Christena Nippert-Eng
22/10/15 - Interview with acclaimed social psychologist Sherry Turkle
21/10/15 - Seeking meaning in a Big Data world
19/10/15 - Inside the mind of museum-goer
17/10/15 - [Book] Mindware: Tools for Smart Thinking
13/10/15 - Experientia report: Design for ageing gracefully
11/10/15 - [Report] Applying design approaches to policy making
08/10/15 - Digital identity ecosystems in the context of Big data and mass surveillance
03/10/15 - Building a design-driven culture
02/10/15 - Draft proceedings of EPIC 2015 conference online
29/09/15 - [Experientia book] Ethnography on elderly health and wellness
27/09/15 - Privacy is UX
26/09/15 - [Book] The first-ever ethnographic study of the global reinsurance industry
24/09/15 - [Free eBook] Understanding the Connected Home
24/09/15 - Is it time to forget Big Data and focus on real people?
05/09/15 - Prototypes capturing new user experiences for bicycles
05/09/15 - [Book] Anthropologist observes the world of London bankers
02/09/15 - What do people really do at airports?
02/09/15 - Anthropologists addressing burning issues on a hot planet
15/08/15 - Innovation labs as public change agents
14/08/15 - Jon Kolko: Design thinking comes of age
11/08/15 - Thingclash: putting human values in the IoT
11/08/15 - [Book] Aging and the Digital Life Course
08/08/15 - Stanford: taking back control of an autonomous car takes five to eight seconds
01/08/15 - [Report] Design for Service Innovation & Development
31/07/15 - Service Design in Consumer Banking: the challenges and opportunities
27/07/15 - New qualitative research on video consumption by UK youth
22/07/15 - How ethnographic research helped transform a US paint company
22/07/15 - The student experience and the future of the library
18/07/15 - LSE anthropologist: microcredit only adds to poverty
18/07/15 - An anthropologist on the Photoshop team
17/07/15 - Using collective intelligence to solve complex societal issues
17/07/15 - Interview with Amy Parnell, Director of UX at LinkedIn
14/07/15 - Smart Cities will know everything about you
13/07/15 - Why are microwave ovens all so difficult to use?
04/07/15 - Videos online of KISD service design conference
02/07/15 - Getting citizens involved in protecting fragile energy environments
02/07/15 - Wells Fargo bank uses ethnographic research to design a better customer experience
01/07/15 - [Book] Drawing Energy
27/06/15 - Designing for behavior as the critical path for patient engagement
22/06/15 - [Book] Misbehaving: The Making of Behavioral Economics
19/06/15 - The opportunities for wearables in the healthcare space
19/06/15 - Nesta report and case studies on people-centred smart cities
13/06/15 - [Book] Designing Connected Products
09/06/15 - Alice Rawsthorn on the pros and cons of new digital interface design
02/06/15 - The user experience of binge watching (and other behavioral shifts in the multiscreen home)
28/05/15 - The driverless car push ignores challenges of people and context
25/05/15 - A Bauhaus-inspired, human-centered internet of things
22/05/15 - Conference Call: Design Anthropological Futures
17/05/15 - We are ignoring the new machine age at our peril
17/05/15 - Design thinking without deep analysis is reckless. A more balanced approach is needed.
17/05/15 - [Book] Anthropologist explores the many faces of Anonymous
17/05/15 - Policy paper: Making Good our Future
13/05/15 - Social Media + Society, an open-access journal
13/05/15 - Myth of globalization in consumer tech
11/05/15 - Is technology making people less sociable?
10/05/15 - Developing patient-centred care: an ethnographic study of patient perceptions and influence on quality improvement
09/05/15 - Modernizing the US immigration system with user-centered design
06/05/15 - How cities can design for aging baby boomers (and benefit younger residents too)
05/05/15 - Intel anthropologist creates data processing tool for Quantified Self community
01/05/15 - The most important part of self-driving cars will be human control
30/04/15 - Human+Machine Futures forecast map
19/04/15 - Nudging to improve public policy, health care and our relationship with technology
15/04/15 - The woes of a corporate anthropologist [Novel]
07/04/15 - [Book] Practical Empathy
07/04/15 - Bosch uses UX approach to help spark enthusiasm for electric driving
03/04/15 - Design prototypes for Nairobi, Kenya
03/04/15 - Opportunities for UX innovation in wearables
02/04/15 - The future of loneliness
02/04/15 - Podcast interview with ethnographer Tricia Wang
30/03/15 - MIT Technology Review special report on persuasive technology
28/03/15 - More from Gov.uk on the role of ethnography and prototyping in policymaking
27/03/15 - Sharp methodological critiques on current Big Data practices
26/03/15 - Sensemaking in organizations: Reflections on Karl Weick and social theory
24/03/15 - Presentations online of IEA energy efficiency behaviour workshop
23/03/15 - Doctors are now inviting patients to help design their own medical treatment
23/03/15 - UK report on consumer problems in the mobile phone market
23/03/15 - Design fiction personas illustrate possible impact of educational tech
23/03/15 - Design fiction, not science, hints at the future we actually want
22/03/15 - Why face-to-face contact matters in our digital age
18/03/15 - The considerations and limitations of feedback as a strategy for behaviour change
18/03/15 - The smartphone society
16/03/15 - Workshop_40/Wild energies: wind, fire and people in movement
16/03/15 - Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years
16/03/15 - A Contrarian in Biotech
12/03/15 - Nudging and Choice Architecture: Ethical Considerations
12/03/15 - The value of design to the public sector
12/03/15 - The Addiction Algorithm: An interview with Natasha Dow Schüll
11/03/15 - From design thinking to ethnographic thinking
10/03/15 - Empathy makes you only more egocentric
07/03/15 - Why most customer experience efforts fail
05/03/15 - Smartphones are addictive and should carry health warning, say academics
05/03/15 - Is it time to re-examine human-centered design?
04/03/15 - UX for technology used by an ageing population
02/03/15 - Ethnographic research increasingly informing business strategy
02/03/15 - Ethnographic film and book on people living off the grid
01/03/15 - Italian bank offers user-friendly home security kit
28/02/15 - [Book] Netnography Redefined
28/02/15 - Open Policy Making: A people-centred approach to transform UK local services
28/02/15 - [Book] Doing Sensory Ethnography
24/02/15 - 5 imperatives of user experience design in mobile health technology
24/02/15 - How do people save/share/revisit on mobile devices?
23/02/15 - Changing behaviour for a better deal? Not as easy as it sounds
22/02/15 - The Emergence of Law and Behavioural Science: A European Perspective
20/02/15 - [White paper] Digital assurance: Reaching a seamless customer experience
13/02/15 - Will the internet of things finally kill privacy?
11/02/15 - Privacy is fast becoming the real disruptive force in digital technology
11/02/15 - The Internet of Insecure Things
31/01/15 - Internet psychologists study how the Web affects us
31/01/15 - The last-mile problem: How data science and behavioral science can work together
31/01/15 - The rise of the Chief Behavioral Officer
27/01/15 - Big Data and Small: Collaborations between ethnographers and data scientists
24/01/15 - [Book] Beyond Design Ethnography
23/01/15 - Designing a user experience for wearable devices
22/01/15 - Ethnographic research of Davos delegates leads to some striking results
20/01/15 - Pfizer uses ethnography and medical anthropology in drug development process
19/01/15 - Time for Big Anthropology
19/01/15 - The agency is dead. Long live the agency.
18/01/15 - [Book] Inventing the Muslim Cool
18/01/15 - Texting is family glue for the 21st century
16/01/15 - Case study: Service innovation in the public sector
12/01/15 - First edition of UX STRAT Europe to take place in Amsterdam this June
12/01/15 - How Lego used ethnographic studies to become the Apple of toys
09/01/15 - Quali-quantitative experiments in a Big Data world
05/01/15 - A manifesto for qualitative research (and more)
01/01/15 - Happy Playful New Year
01/01/15 - The business of design consulting
21/12/14 - Why Americans care more about experiences than possessions
20/12/14 - Why Mozilla conducts qualitative user research
19/12/14 - Beautiful users: book and exhibition
19/12/14 - Putting People First blog redesigned
19/12/14 - Putting People First blog redesigned
18/12/14 - test
08/12/14 - Understanding human behaviour to improve mobile research design
05/12/14 - Using sensors in design research
05/12/14 - How US state governments can improve customer service
04/12/14 - There is no such thing as UX Design
03/12/14 - The politics of the sharing economy
03/12/14 - The politics of the sharing economy
01/12/14 - Le Projet Hieroglyph contre le catastrophisme ambiant
27/11/14 - Why the world needs anthropologists – an update
27/11/14 - Deep dive into drinking occasions
27/11/14 - Intel, Tony Salvador, and design anthropology
21/11/14 - Everyday rituals and digital tech in the families of mobile workers
21/11/14 - Health tech and the digital revolution
21/11/14 - Health tech and the digital revolution
20/11/14 - The Banks of the Future: An Experience Design Perspective
20/11/14 - The Banks of the Future: An Experience Design Perspective
19/11/14 - Fundamental principles of great UX design
19/11/14 - Why wearables should be free
19/11/14 - Why wearables should be free
07/11/14 - Technology-enabled navigation and mobility for people with sight loss
07/11/14 - Technology-enabled navigation and mobility for people with sight loss
06/11/14 - What do you learn when you observe 100 days of iPhone use?
06/11/14 - Rethinking segmentation for the new digital consumer
06/11/14 - Little Data, Big Data and UX design at LinkedIn
02/11/14 - A constructionist approach to behaviour change and the Internet of Things
01/11/14 - Biennale Interieur investigates homemaking in the digital age
01/11/14 - Biennale Interieur investigates homemaking in the digital age
01/11/14 - The challenge of connecting the unconnected
01/11/14 - The challenge of connecting the unconnected
30/10/14 - Global Social Media Impact Study
30/10/14 - The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index
29/10/14 - Experientia at EPIC: UX transforming a financial institution
29/10/14 - Experientia at EPIC: UX transforming a financial institution
28/10/14 - The zombiefication of business travelers
28/10/14 - The zombiefication of business travelers
25/10/14 - Should more banks acquire UX design firms?
30/09/14 - Great resource on design research methods
20/09/14 - An ethnographic introduction
01/09/14 - Pew Internet research: 15 theses about the digital future in 2025
31/05/14 - The future of modern marketing is human-centered
30/05/14 - How to use ethnography for in-depth consumer insight
24/04/14 - My digital shadow
29/09/13 - The problem with big data correlations
23/07/13 - SAP reaching out through user experience and design thinking
19/07/13 - Human-centered design for new models of wellness and innovation
06/06/13 - The future of human-centered design
17/04/13 - CGAP CEO: Human-centered design for the Base of the Pyramid
12/03/13 - Book: Instruments de Design Management [French]
13/02/13 - Report: Divided Brain, Divided World
09/02/13 - UK Report: Notions of identity will be transformed in the next decade
20/01/13 - The irrational consumer: why economics is dead wrong about how we make choices
12/12/12 - Can reputation come down to a number?
22/10/12 - How Xerox uses analytics, big data and ethnography to help government solve “big problems”
05/10/12 - Ritual and the service experience
26/09/12 - Designing for Mobile, Part 1: Information Architecture
25/09/12 - Latest RSA Animate on the truth about dishonesty
23/09/12 - SAP’s new Mobility Design Center uses user-centered design approach
21/09/12 - Five experts on what comes after the touchscreen
03/09/12 - Curious Rituals – Gestural interaction in the digital everyday
31/08/12 - The new multi-screen world: understanding cross-platform consumer behavior
24/07/12 - Book: This is Service Design Thinking
01/07/12 - Common Cause: the case for working with values and frames
26/06/12 - Book: Design and Anthropology
26/06/12 - Dan Ariely on why we lie, cheat, go to prison and eat cake
03/05/12 - How companies like Amazon use big data to make you love them
18/04/12 - Applying behavioral economics and cognitive psychology to the design process
20/03/12 - Behavior Driven Design 101
10/07/11 - Service design, a strong strategy for local authorities
26/06/11 - What is your influence score?
04/06/11 - The wisdom and foolishness of crowds
26/05/11 - Gestural interfaces: a step backwards in usability
08/05/11 - Redesigning banking with behavioral economics in mind